bwheel@thebrokenspinningwheel.com
 
POLICIES
Payment

We Gladly accept online Visa, Master Card, and Discover. At our seasonal store and at events we also take Checks and Cash.

WE DO NOT ACCEPT AMERICAN EXPRESS

LOCAL EXCHANGES  and RETURNS- 30 DAYS

All exchanges and returns must be in the condition in which you purchased it. Sellable. This includes all packaging. Due to the delicacy of some of our products snagged items WILL NOT be accepted in exchange or return. Proof of purchase is required for all transactions. Customer pays for shipping charges.

VIA MAIL EXCHANGES and RETURNS - 30 DAYS

The Exchange and return policy is as stated above in Local Exchanges and Returns with the following additions or addendums. When shipping an exchange or return please take in account delivery time. Your item must be received within thE 30 day time frame.

SHIPPING

All orders will be shipped in a timely manor. Usually within 1 to 2 business days. In the event that shipment will be delayed we will email you with the delay information.

SPECIAL ORDERS

Sorry , we do not accept special orders on general merchandise.

 
F.A.Q
 
GENERAL
Do you have llamas & alpacas?
Yes, we have a local farm with both llamas and alpacas. Currently the herd count is at 21.
Do you offer tours of your llama and alpaca farm?
No, it is a private farm and not open to the public.
Do you offer educational demonstrations about llamas and alpacas?
Yes, educational demonstrations can be arranged for your group. Contact us for full details.
LLAMA & ALPACAS
Are llamas and alpacas the same or are they different?
No, llamas and alpacas are two distinct animals. Physical characteristics and evolutionary breeding make these two animals each unique. Physically, llamas are taller with longer ears and a more pronounce muzzle. Alpacas are shorter with rounder heads, muzzles, and shorter ears. Through evolutionary breeding additional differences developed. For centuries the alpaca has been bred to produce the amazing fleece that it does today. Unrivaled warmth and softness. Llamas on the other hand we bred to be beast of burden to help the peruvian people in there daily lives both local and abroad. So no. they are not the same animal but they both members of the same family. The family of camelids.
Llamas (and Alpacas) spit; right?
Yes, but not because they are mean. Since the llama's and alpaca's disposition is mild mannered spitting is actually a defensive behavior.
Can I keep a llama or alpaca as a pet?
There are actually two answers to this question. First, no, they can not be kept individually as a pet. Llamas and alpacas are social animals by nature and have developed a dependency on the herd society to survive. Keeping them isolated can cause mental and eventually physical harm. Second, yes you can as long as you keep them in quantities, such as, a minimum of three. They can be intermixed between llamas and alpacas, as well as, mixed with sheep or other herd type animals.
 
ALPACA FIBER: PRODUCTS
Does alpaca itch like wool?
No, alpaca fiber is hypoallergenic and does not have the "itch factor" of wool. It is EXTREMELY RARE for anyone to have an allergic reaction to alpaca.
How soft is alpaca?
Alpaca fiber is softer than cashmere.
How do I wash alpaca items?
We have detailed washing instructions in our "Information" and "Downloads" sections of the web site. Both sets of washing instructions are the same. Please note there are TWO sets of washing instructions. One for our alpaca socks and a second set of washing instructions for all of our other garments.
Do alpaca socks come in children's sizes?
Yes, our alpaca socks do come in children's sizes, however, they are not available on the web site at this time. Visit us at one of our local events, the seasonal store, or contact us for ordering.
 
GENERAL PRODUCT
Where do your llama and alpaca products come from?
Most of the llama and alpaca products we carry are imported from Peru. Other items are provided by local artisans.
Can I special order llama and alpaca clothing?
Yes and No. It is possible to special order clothing and items from our local artisans. This is on a artisan by artisan basis. Not all local artisans may welcome special orders. The clothing from Peru in general in not available for special order. This is due to the unique of many of the products and the way in which we must order them.
Do you offer Lay-a-way?
No, at this time we do not offer lay-a-way.
 
ONLINE ORDERING
Why are some items only sold as "assorted?"
Due to how many of our products are made and the nature of the natural alpaca fiber results in unique products that vary from one another. Although each item is made with the same care and high quality each one has a uniqueness all its own.To display each one on the web site would be high maintained and result in higher prices for our products.We encourage our customers to visit us at our local events and our seasonal store to hand pick these unique items.
How will my order be shipped?
Domestic orders are normally shipped via the United States Postal Service Priority Mail. Domestic large orders maybe shipped via UPS or Fed EX.
Why are there less items on your web site than in your store?
Basically; Availability. Many of our items that we carry are one of a kind or very limited quantities Other items, such as the ones from Peru, have ordering restrictions that make their availability irregular. So to maintain quality of availability we only offer those products on the web site that we can provide to you the customer in a timely manner.
 
SEASONAL STORE
When will your seasonal store open?
The seasonal store opens in the fall. Usually around October and remains open through the Christmas holiday season. The exact date will be posted to the web site and facebook when it becomes available.
Where will your seasonal store be this year?
It has not been determined where the seasonal store will be located for this year. The location will be posted to the web site and facebook when it becomes available.
Why is your store not open year round?
Most of our products are unique specialty items that are ideal for gifts and are most popular during the Christmas holiday season. Therefore at this time we have chosen to focus our efforts to serving our customers the best we can during that time of the year.
Will your store ever be open year round?
That is something that we have considered but at this time we feel we can best serve our customers as a seasonal store and through the online store. However, that is not to say it will not happen in the future.
 
LLAMAS & ALPACAS
 
Llamas

Llamas are members of the camelid family. They stand approximately 42 to 47 inches in height at the withers (shoulders) and approximately 77 inches in overall height on average. Llamas have a camel like face and long ears. Herd animals by nature llamas are great guardians for other more timid animals like sheep, goats, etc.... Llamas are herbivores and can survive on wide variety of food and need very little water. This allows the llama to survive the harsh conditions of the Andes Mountains.

Bred for over 5000 years as a beast of burden the llama is one of the first domesticated animals. In a typical day the llama can travel 20 miles carrying a 50 to 75 pound load. If overloaded the llama will often lay down and refuses to move until his load is lessened. If provoked the llama may spit, hiss or even kick its handler until he complies to the llamas insistence.

In addition to being a pack animal the “fleece” or “fiber” of the llama is used in the making of clothing, blankets, tapestries, rope, and toys. Llama excrement is an ideal fertilizer that can be used immediately after dropped without concern of it burning the plants. The excrement of the llama can also be burned for fuel.

The llama is a social animal. This social behavior extends beyond the herd as they interact very well with humans. Llamas are ideal therapy animals for special needs children, adults, and the elderly. They can easily be taken indoors to community rooms, common spaces, or even patients rooms. Their easy going personality is calming and therapeutic. Additionally, Llamas make the perfect animal for 4-H husbandry projects.

Alpacas

Alpacas are members of the camelid family. They stand approximately 34 to 36 inches at the withers (shoulders) and are 54 to 60 inches in overall height. They have a camel like face, short ears, and big round heart melting eyes. They are a herd animal and should never be isolated or kept as a sole pet because such acts would put undo stress on the alpaca.

Alpacas have been bred for centuries for their superior “fleece” or “fiber” which comes in 22 natural colors. The fiber of the alpaca is softer than cashmere or angora and 20 to 30 degrees warmer than wool. Because of the nature of alpaca fiber it wicks away moisture and is hypoallergenic which means it does not have the “itch” factor that most wool has.

There are two types of alpaca classifications according to their fiber type. Huacaya and Suri.

Huacaya ('wah-KI-yah') — dense, crimped, wooly, water-resistant fleece. About 90% of all alpacas in the North America are "teddy-bear" huacayas.
Suri ('SUR-ree') — very fine and lustrous fiber which grows parallel to the body in long, separate locks. Only 10% of the alpaca population in the US are suri's.

The highly sought after fiber of the alpaca is used for a number of different products such as clothing, yarn, fabrics, blankets, tapestries, and toys to name a few.

 
PRODUCT INFORMATION
We carry a variety of products; some domestic some imported. Below you will find a list of our various products and specific information pertaining to them.
COMING SOON
 
WASHING INSTRUCTIONS
Alpaca Socks

Machine wash warm

do not bleach

tumble dry low heat

Do not iron

Alpaca and blends

Fill your washer, bucket, tub, whatever with warm soapy water.


DO NOT USE WOOLITE
It tends to "gum" the fiber.
USE A MILD DETERGENT Ivory or Dreft (baby soap) is recommended.


2. Place the alpaca garment in the soapy water and allow to soak.
DO NOT AGITATE
Agitation will cause the garment to felt.


3. Take the garment out of the soapy water and place it in a tub of warm clean water and allow it to soak - rinse.


4. Take the garment out of the rinse and place it on a towel and roll it in the towel to remove the excess water.


5. Lay flat to dry.

 
 
 
WHOLESALE
We offer select products at wholesale prices for those who qualify. Contact John Kaczor for more information at: bwheel@thebrokenspinningwheel.com
 
 
 
 
 
 
 
 

 

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